SHIPPING OPTIONS

At Your Video Memory, we strive to provide fast and reliable shipping for all our customers. Below are the details of our shipping options:

Order Processing Time:

We usually aim to ship your order within 2 days of your order being placed. This means that once you have completed your purchase, our team immediately gets to work preparing your items for shipment. Please note that this processing time can vary slightly during peak periods or holidays.

Delivery Service:

All our deliveries are currently processed through DHL, one of the leading logistics companies in the world. DHL is known for its efficient and secure delivery services, ensuring that your package arrives safely and on time.

Shipping Destinations:

Currently, we ship only to addresses within the United Kingdom. We are committed to expanding our shipping destinations in the future, so please stay tuned for updates if you are located outside of the UK.

Shipping Costs:

Shipping costs are calculated at checkout based on the weight and size of your order, as well as the delivery location within the UK. We strive to offer competitive shipping rates to ensure that you receive your items in a cost-effective manner.

Delivery Times:

Once your order has been processed and shipped, you can expect delivery within 3-5 business days, depending on your location within the UK. DHL provides tracking information for all shipments, allowing you to monitor the progress of your delivery from the moment it leaves our warehouse until it arrives at your doorstep.

Notifications:

You will receive a confirmation email once your order has been shipped, including your tracking number and a link to DHL’s tracking portal. This will allow you to stay updated on the status of your delivery at all times.

Customer Support:

If you have any questions or concerns about your shipment, our customer support team is here to help. Please contact us at hello@yourvideomemory.com for assistance.

Thank you for choosing Your Video Memory. We look forward to delivering your order promptly and efficiently.